1.This policy shall only remain effective within 15 days from the date of delivery.
Should the client return the work after 15 days for quality issues, charges of 30% for proofreading and 50% for rework shall be charged from the client based on file length and page count.
This policy is applicable only for category A (Excellent) and category B (Good) audio/document files.
We shall conduct a review if the issues raised on quality before processing a request for a refund.
The request shall be considered if there is a breach in our stated quality standards and guidelines. A revised copy shall be requested from the client.
This refund policy is not applicable for poor quality files and Rush orders.
We do not guarantee Accuracy for Rush orders and poor quality document or audio files. We also reserve the right to refuse rework requests under these conditions.
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